Denny’s Host/Hostess

Job Description

Reporting to the General Manager and Restaurant Manager, the Host/Hostess greets and seats guests in a friendly and courteous manner, receives payments and assists other service personnel as needed to provide total guest satisfaction.

Job Responsibilities

In addition to following EYM Diner policies and procedures, the Host/Hostess’s main responsibilities include, but are not limited to:

Key Business Areas

Responds to and addresses guest concerns

Greets guests immediately in a friendly manner upon arrival and acknowledges at departure

Demonstrates a sense of urgency and meets service cycle timing standards

Seats guests at clean, dry tables utilizing proper seating rotation

Determines and provides for any special needs of guests

Maintains guest waiting list and adheres to proper seating order procedures

Describes promotions and suggestively sells while seating guests; takes initial beverage order

Attends to any other guest needs during the entire dining experience as warranted

Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions

Uses proper telephone etiquette

Enters and delivers “To Go” orders correctly

Addresses complaints promptly in a courteous manner and notifies the supervisor of any issues

Assists service personnel in providing beverage orders and refills and clearing and setting tables

Willingly assists other team members without being asked

Maintains proper supply of clean menus

Lifts and carries supplies and equipment up to 30 lbs.

Demonstrates knowledge of station and floor breakdowns

Possesses strong product and menu knowledge

Maintains foyer area of restaurant to be clean, organized and inviting to guests

Completes all required side-work, including deep cleaning assignments

Adheres to Denny’s brand standards and internal policies and procedures

Provides courteous service and is cordial to all team members and guests

Job Requirements

Must have ability to raise a tray weighing up to 25 lbs.

Must be able to bend, stoop, reach, wipe, lift, and grasp

Must have sufficient mobility to move and operate in work area

Must be able to stand and walk during entire shift

Must be able hear well in a loud environment to respond to employee and guest needs

Must possess basic math skills (add, subtract, multiply and divide)

Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling

Must be able to observe and differentiate between monetary denominations

Must be able to operate point of sale system

Must be able to work around potentially hazardous chemicals